How To Remove Triangle Trail

This article aims to give you information about the Adware type of program – Triangle trail and the company that has developed it – SupperWeb LLC

SupperWeb LLC

SupperWeb LLC is a company, specialized in developing potentially unwanted programs (PUP). The company claims  they offer tools which help the overall browsing experience, their promises are usually fake and tricking users into downloading programs which worsen the whole browsing process. Basically, the PUP generates different online advertisements such as pop-ups, banners, coupons etc. What’s more, some of those tools redirect the user to risky websites, which may cause malware infections.

SupperWeb LLC claims  they collect personal data, only for the sake of the users and for gaining profit for them. They state that:

“We only share or sell your non-public personal information with non-affiliated third parties when we believe doing so is permitted by you or authorized by this Privacy Policy. In addition, the Company may share your personal information with our parent, subsidiary or affiliate companies without restriction.”

Basically, this means that the company can do anything with your personal data at any time. The part where the company is telling its clients they will share information “when we believe doing so is permitted by you”  assures that the they can treat every situation as one in which the client may permit sharing data, because believing is something different in every person’s opinion. Also the company can share information with affiliate companies, which can be literally hundreds.

Furthermore, the company does it – it sells personal data to third-party companies, which is collected from the developed hundreds of identical PUP  through the pay-per click model. And in the end the company benefits it’s self and does not provide real value for users.

Triangle trail

Triangle trail is a program, highly advertised as a useful one, which helps you save time when searching for the lowest price of a product, comparing prices on different sites like Amazon or Ebay and displaying coupons. It may sound like a practical program, which helps the client make the best choice. But help is only on paper. In reality, Triangle trail resembles to Adware virus and not only collects personal information, generates profit from the users, but also can lead to other damage.

Symptoms of infection and way of working

It will be highly noticeable if you have the program installed. The program starts to display pop-up ads and advertisements, whether you want it or not. Numerous ads, with text like “Ads by Triangle trail” will begin to pop-up and when you click on one of them, other will appear. You won’t get anything useful from them, like information or profit, so be sure you are not interacting with the ads, except for closing all of them down.

How did I get Triangle trail?

Triangle trail comes with other programs, which can be downloaded for free in the Internet. Usually, those programs do not give you information that with their installation, you’ll be installing a bunch of other programs, such as Triangle trail. And if you don’t look carefully enough, you end up with several more programs without even knowing it.

Usefull tips

  • In the beginning, you can prevent all the damage, by being careful and not allowing the program to be installed. You should be very careful when you install a program, always read what is written, pay attention to all the details and choose option for custom installation. In that way you can select what exactly you want to install and deselect the other programs.
  • If you have noticed the symptoms, you should try to close all the ads and pages. A simple page text can be a hyperlink, leading to opening more unwanted ads.
  • Be careful of suggestions for installing fake softwares.
  • Use often scanners to detect if there is an unwanted program on your computer and remove everything unnecessary immediately.

Remove Hohosearch “Virus” Chrome/firefox (Uninstall)

 The aim of this article is to help people familiarize themselves with the possible threats of being infected by the malicious web app “HohoSearch” Browser Redirect and to point out the different ways of prevention from the unwanted consequences that this infection may lead to.

What is Hohosearch in fact?

Hohosearch could be described as a deceptive browser extension that bears huge resemblance to lots of the peculiarities of the Adware type of virus, but there is much more hidden in its ruining malicious essence. A point, worth bearing in mind is that there could be seen an obvious similarity between this app and a certain number of other malicious extensions, such as, Hohosearch virus. The magnitude of its harmful influence is difficult to be determined to the letter, (although this kind of software has already been classified of medium danger by some Internet sources), mainly because there are Internet users who are still unable to make difference between something, which could be relatively harmless, and something that may put their personal online security at real risk.

What are the common symptoms of being infected by Hohosearch?

Despite the fact that this application pretends to be of use for the people for saving their money through price comparisons and discounts, overflowing their screen while they are shopping on the net, it has been designed to make them trust in its legitimacy and stability. Furthermore, there is a much greater probability their personal web browsing experience to be completely ruined. Once the program has got access into their web browsers (no matter if they surf using Internet Explorer, Mozilla Firefox, Safari, or any other platform), it begins to generate an incessant amount of pop-up windows, banners and even full-page, covering the real underlying content of the site. It should be pointed out that the model, through which the app can bring money for its developers, is based on the so-called PPC model (also known as “Pay per Click”) that collects personal users’ information such as search queries, IP addresses, visited web pages, which could be sold to third party companies, contributing no value to the deceived ones.

How does Hohosearch really work?

Despite the fact that this malicious program has its official release on the Internet, many users may install it by inadvertence through the process of installation, neglecting the options for “Custom/Advanced Surch”, falling right into the trap that way. On the one hand, it is a common practice such application to be hidden as a third party software together with a bundle of other programs from a reliable and well-known sites like Softonic, Cnet, etc. Concealing of the real website content could be accomplished by means of using the so-called “virtual layer”, which makes possible placement of third party graphical content on any site. On the other hand, some unwanted and often hidden users’ redirections to other malicious websites are possible, as that dramatically increase the danger of infection.

How to protect ourselves from the malicious effects of Hohosearch Browser Redirect?

There is a variety of ways that could be used for protection in that uneven Internet battle with apps of that kind. First of all, it is highly recommended for each common or even advanced user to take more notice not to rush through the process of downloading and installation of a bundle of software, with which he or she it is not completely familiar with. Other comparatively effective method for users’ prevention of being infected by Hohosearch is to improve their personal awareness about the character of application through checking within the Malware Tips Community where it has already been given a certain status to as well. Last but not least, once you’ve got infected, try to use professional Hohosearch scanner in order to track down and neutralize all the pieces of the infection.

How to remove HOhoSearch guide

STEP ONE – remove HohoSearch from your list of installed programs

In order to do it you need to navigate to your control panel.

For Windows 10 -> right click on your Win button (bottom left corner) and select Control Panel. In the Menu that opens select Uninstall a program

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For Windows 7-> left click on your Win button (bottom left corner) and select Control Panel->Programs_>Programs and Features->

For Windows 8-> Swipe from the right edge of the screen and hit Search. If you are using a mouse rather point to the upper-right corner, then move the pointer downwards. Select Search. In the Search field type Control panel.

Find HohoSearch in the list or programs, right click on it and select uninstall.

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  • IMPROTANT It is possible that the Adware will try to install another program in its place. Carefully read the wording of any confirmation pop-up that may appear and select the option that will not result in anything else getting installed on your computer.
  • OPTIONAL Sort your programs by installation date starting from the most recent ones. Uninstall any other application that the Adware may have added to your PC. They are likely nothing but trouble.

STEP 2 – remove any shortcut modifications added to your browser

This step is rather simple:

  1. Right-click on the shortcut you usually use to start your browser.
  2. Select Properties
  3. Look at the field labeled Target. Delete anything that comes after .exe

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STEP 3 – remove any extensions added to your browser

From Chrome

  1. Start your Chrome browser and click on the toolbox menu located in the upper-right corner, in the browser’s toolbar field.
  2. Click Tools -> Extensions
  3. Find the extension installed by HohoSearch and remove it by clicking on the trash bin icon.
  4. Now go through the list of extension again and remove anything that you don’t know or don’t use.
  • What if you cannot click on the Delete/Trash icon – it is grayed out or similar?

You need to click on the box called Developer Mode located in the upper-right corner. This will enable you to see the ID of the extension. Mark the whole string of numbers and copy them.

Now close your Chrome browser and hit Win+R simultaneously. In the button that opens type regedit.

Hit Control+F and paste the ID you copied from the browser. Delete any entries that pop-up from the result.

Now you can start your Chrome browser again and finish the removal of the Extension.

From Internet Explorer

  1. Open your Internet Explorer browser
  2. Click on the gear Tools button located in the upper-right corner  , and then select Manage add-ons.
  3. Under the Show menu select “show all add-ons”, now find and delete the add-on installed by HohoSearch.
  4. Go through the list of add-ons again and delete anything you are not familiar with/don’t use.
  • What if you cannot remove or disable the extension?

This means that there is an active program installed on your computer that prevents you from doing so. You need to do back to Step 1 and carefully look through the list of installed programs. Uninstall anything that looks suspicious to you.

From Mozilla Firefox

  1. Open your Mozilla Firefox browser.
  2. Click on the three horizontal stripes button located in the upper-right corner . Select Add-ons.
  3. Now go through the Appearance, Extensions and Plug-ins tabs and remove anything connected to HohoSearch from there. Use the Remove option whenever possible.
  4. Go through these tabs again and remove any extensions that are unfamiliar to you or that you don’t use at all.

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Didn’t work? HohoSearch not listed as an add-on or extension? Try resetting your browser to its default settings to clean away any malware additions.


Step 4 – resetting your internet browser

 How to reset Google Chrome

 What is about to happen? When you use the reset option for Chrome, your search engines and home pages will be set to the default one. Default startup tabs will be cleared as well, unless you are on Chromebook. Likewise, new tab page will be empty. Pinned tabs will be unpinned and lost. Content settings are cleared out and set to default, cookie and site data removed. Extensions and themes are disabled.

Click on the Chrome menu button, the three horizontal stripes in the top-right corner, then select

  1. Scroll to the bottom and click on Show advanced settings.
  2. Look for the section “Reset settings,” click on Reset settings.
  3. A dialog window will appear, confirm the reset:

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  • NOTE: You’ll see the following check box“Help make Google Chrome better by reporting the current settings”. If you select it you are agreeing to anonymously send Google your current settings. They’ll use this information to analyze how the Adware hooked in and improve the defense of the browser. It’s up to you whether to help or not.

How to reset Mozilla Firefox to default settings

What is about to happen? When you use the reset button for Mozilla Firefox, your browsing history and bookmarks, as well as windows, open tabs, passwords and cookies and web-form information are preserved. Extensions, themes and other add-ons and plug-ins are removed.

  1. Start your Mozilla Firefox browser.
  2. Type about:support in the address bar, then hit
  3. Now click on the Reset Firefox… button located in the upper-right part of the screen.
  4. Confirm the reset, Firefox will now close and be reset.

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How to reset Internet Explorer to default settings

What is about to happen? When you use the reset option for Internet explorer you have the option to control whether your browsing history, search providers, accellerators, tracking protection, home pages and Active filtering data are removed. All this can be done from the Delete Personal Settings checkbox. Check the guide below.

  1. Start opening your Internet Explorer.
  2. Click on the gear in the rop-right corner, that is the Tools Select Internet options. In case you don’t actually see the Tools menu, press Alt.
  3. Now click on the Advanced tab, then find and click Reset.
  4. Select the Delete personal settings check box. Please note that this will also delete your browsing history, home pages and more. Unfortunately it is needed to clean the Adware.
  5. Confirm and wait for the process to finish.

Hopefully this will be enough to remove HohoSearch from your machine. If you are still having trouble feel free to contact us, we’ll try to help you to the best of our ability!

Antivirus Basic Info


systems are software systems that have been developed to protect your computer from viruses and other online threats. Web security threats can exist in a number of places – even on sites that seem to be relatively harmless.

What if, for example, you visit a website that has a trojan – a program that appears legitimate but really is not. Trojan viruses work by fooling you and your computer by hiding right where you can see it – just like the mythical Trojan Ware Horse did. The program will act like something real and legitimate, making you comfortable enough to drop your guard so that the virus can attack.

Most trojans are downloaded in the form of a software program or as part of another type of file. Opening these files, especially .exe files, will allow the program to begin its attack. These viruses will corrupt the data that makes your computer function and can destroy or steal your personal files and information.

Antivirus systems can see the things you can’t. These specialized systems can run special scans to search for abnormalities, remove them from your system, and send you alerts before a problem has the chance to develop.

Some antivirus programs are more sensitive than others.

The best will send you warnings when you visit websites that appear to have harmful code contained within the design. Don’t question Antivirus software systems. They will serve as your first line of defense when it comes to battling vicious computer viruses. Protecting your hard drive is certainly worth the investment.

Using a computer without an Antivirus system can be dangerous. Some of today’s websites contain hidden code that can be harmful to your Windows system, causing significant damage, file loss, or complete disablement of your system.

You should not be surfing the Internet without some sort of Antivirus installed. The problem is that systems designed for older versions of Windows may not be compatible with newer versions. You’ll need to make sure you have a new Antivirus program that covers all of the bases.

Using a computer without an Antivirus system can be dangerous. Some of today’s websites contain hidden code that can be harmful to your Windows system, causing significant damage, file loss, or complete disablement of your system.

You should not be surfing the Internet without some sort of Antivirus program installed.Some antivirus programs designed for older versions of Windows may not be compatible with newer versions. You’ll need to make sure you have a new Antivirus program that covers all of the bases.

The best Antivirus protection will include virus detection services and will immediately quarantine any file found to be malicious. It will either automatically remove the files or hold them until you determine they should be removed. You need to choose a antivirus program that offers a level of security comparable to the type of work you do on your PC. You should also consider the needs of anyone else who may use your computer.

Do you share your computer with children or teens? If so, you’ll want to get the strongest AV system you can afford. Children and teens are very likely to inadvertently download viruses while using the Internet, especially if they regularly frequent social media websites.

A good Windows AV system will give you the peace of mind you need to use your computer without worrying too much about malware, trojans, or other viruses. With a good quality antivirus program installed and an updated PC you can spend more time surfing the web and less time anticipating a huge computer repair bill.

Problems getting online?

Many times if you have a virus on your computer you may have problems getting online.

If you need to get online you can try the steps below.

Try using safe mode with networking to get online if you cannot get online in the normal manner.
Some older computers that use a USB mouse, keyboard and wireless may not work in safe mode, in that case this will not help you.. if you discover this is a problem with your computer then simply restart it.
If your computer is basically non responsive or will not get on the internet in regular/normal mode you can start it up in a special diagnostic mode “safemode”
If your computer is wireless you need to connect it to a your network or modem using the Ethernet cable as most wireless connections will not work in safe mode
1. Turn the computer off completely
2. Look for the F8 key in the top row of your keyboard
3. Turn on the computer and immediately start tapping the F8 key you have to be FAST
4. When you see a screen that says something to the effect of advanced options you can stop clicking the F8 key
5. Using the arrow keys on your keyboard highlight safe mode with networking and press enter on your keyboard
6. The next screen may ask you to choose your operation system.. highlight your operating system and press enter on your keyboard
7. The next screen may show a bunch of “gibberish” (technical term) ignore it, it should disappear in a minute .. be patient.
8. You should eventually see a logon screen , select your username or owner.. do not choose administrator
9. You should see your desk top it should be a black background with the words safe mode in all 4 corners, the icons may be bigger, the screen size may be different as well and you will probably need to “scroll to see things…that’s ok, you will see a message box telling you windows is running in safe yes
10. Now try getting onto the internet with your usual web browser.

Avoid Fake Or Rogue Antivirus Programs!

Today a lot of people that use the internet get their computer infected by a fake antivirus, If you do you will need virus removal performed on your computer. I have worked with probably hundreds of people that have got this type of infection on their computer and I am going to provide some information that may help you avoid this sort of virus, and the aggravation it can cause.

Fake antivirus can get on your computer a number of ways, sometimes from a website that has been hacked, or from a link in your email and when you click it you get sent to a website that has a popup window that looks like a real virus alert.

When you are visiting a site and you see a pop up window that looks like a real virus warning, BEWARE!

If the pop up window is not from your antivirus that you have installed on your computer then DONT CLICK ON IT! It is a virus! This can come from any website.

Avoid clicking on the popup window. If you do so it may automatically install the virus onto your PC and the popups will continue until the virus is removed.

Majority of the time these fake antivirus will trick you into purchasing their fake antivirus using your credit card. DO NOT do it. Instead of clicking on the pop up to try to close it, by looking at the task bar at the bottom of your screen.

Depending on what web browser you are using, internet explorer or fire fox or chrome or any other, then you will see a little box in the task bar related to the web browser windows. Right click on that little box and then click on “close” Do this to every box in the task bar related to your web browser until all of them have been closed. Then restart the computer.

If your computer seems to get locked up or you are not able to close the pop up using this method then click the start button in the lower left hand corner (unless you moved it) and shut down the computer completely. If for some reason you cannot click the start button because the computer has froze, then you may need to turn the computer off by holding in the power button for about 15 seconds or longer, eventually it will turn off.

Once it is shut down wait a few minutes and then restart the computer, If you don’t have any pop ups after that then you may still be safe, you should perform a full virus scan ASAP.

Make sure your antivirus software is current and up to date before you scan. If you are not able to get your antivirus software to work then you are most likely infected with a virus, you will need to have the system looked at.

So avoid clicking on any popup warnings about a virus infection at all cost, unless it is from your own antivirus software. If you are not sure follow the steps above and I hope that will help you out.

If you do get infected with a fake antivirus removal program and cannot remove it visit us and we can assist you with virus removal.

The Truth About Purchased And Free Antivirus

You have a computer and you installed your antivirus software, are your ready to safley hit the internet and facebook myspace and start downloading music and files? Not so fast! First lets discuss your antivirus program. Just what is a antivirus program?

Antivirus is a program that you install on your computer to ATTEMPT to protect you from virus and malware threats.

Installing antivirus software and ensuring it is kept up to date is a vital step in securing a computer.
The companies that write antivirus programs monitor the latest virus threats worldwide and provide regular updates to their users in order to keep protection up to date. Installing any anti-virus software, regardless of what program you choose, increases your level of protection.

But be careful. You can still get a virus on your computer.

Just because you have installed antivirus on to your computer will not guarantee that you are 100% protected from virus’s or malware. It is Impossible to guarantee you will not get a virus just because you have antivirus installed. Think about it, Just like in real life. You got the doctor to get a flu shot to protect you from the flu virus, but what happens next year? There is a new flu virus and you need another shot!

Well it is very similar in the computer world. You install an antivirus (give your computer a shot to prevent getting a virus) and you are protected, FOR A WHILE.

Then a new virus is created.

You are NOT protected from that new computer virus until your antivirus program is updated!
I would say that pretty much every antivirus program is automatically updated by the vendors that make the software. So what happens if you get a virus and the antivirus program has not been updated for the new virus? Well you get the virus. Just like in real life you cannot be protected from something if you are not aware of it yet.

Virus’s are created at an ALARMING rate, new virus’s come out EVERY day and even every hour!

Old virus’s are being modified as well. It will never end!

So what are things that you should be careful about when you use your computer, or what can make you more susceptible to the computer virus?

If you don’t make certain your antivirus program is installed you are not protected. I hear from so many people they say “my internet provider protects me from virus’s” NOT REALLY, they may provide you a program to Help protect your from computer virus’s. However if you do not install it you are not protected.

Believe me it happens ALL the time.

Here is another GREAT way to get computer virus’s. Do you or your family members use programs like kazza or limewire or bearshare?

Can you say VIRUS!

These programs are not virus programs, they are used to share files and download files from the internet. These programs work VERY well! But do you realize you are downloading programs, music and other files from strangers, other peoples computers that are also on the internet?

Do you know who the person is you are downloading from? NO YOU DONT.

Ok so remember when we were kids BEWARE OF STRANGERS!

These other files are from strangers, don’t accept candy from strangers! Don’t accept files from strangers!

If your going to download music get it from a reputable company like iTunes.

It may cost you a little bit of money but if you get a virus it will cost you ALOT of money and possibly loss of data.

Okay so thats just a little bit about antivirus programs, You absolutly need an antivirus program, However you also need to be carefull when using the internet!

Do not trust virus alerts that come from a website pop up, only trust alerts from your installed antivirus program, stop downloading candy (files) from stranger’s computers.

ThinkPoint Virus Removal

There is a virus that will prevent you from getting on the internet. It is called ThinkPoint virus.

In this article we will attempt to explain to you how to go about removing this virus from your computer.

The ThinkPoint virus, how to remove it.

Make sure your computer is connected to the internet with an ethernet cable

Start Your computer in Safe mode with networking.

You can find instructions on how to start your computer in safe mode with networking at

When you get to the screen where thinkpoint shows

start task manager by pressing control, alt, delete
After task manager opens click on the processes tab

look for hotfix.exe

click on hotfix.exe to high-lite it

click end process when you see the popup asking or warning you about terminating the process, terminate it.

Once you do that the screen showing the thinkpoint virus will go away.

Now you need to get your icons to show up on your desktop

To do this we will use task manager again

Click file in the top left hand corner of task manager.

Click New task (Run….)

Type in the box explorer or you may need to type explorer.exe

click ok, your icons should appear on the desktop.

Now you need to deleted the file hotfix.exe

Usually under documents and settings in the folder with your user name then the folder application data

look in there for hotfix.exe and delete it.

you may need to change settings to show hidden files and folders in order to see the folders.

Cannot open https webpages

Sometimes after a malware or virus problem with your computer you may try to sign into your secure email or your online banking webpage.

You may discover that you cannot get to your secure email or online banking site.
You may discover that you cannot open any https webpages.

These are secure pages.

If this happens to you then this is what you need to do.
There are some files that need to be re registered in the windows operating system.
For some reason they have become un registered, probably by a virus or malware program.

To do this you need to open the run command then you can copy and paste each line, ONE at a time
into the run box then click ok

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Once you have finished restart your computer and try to goto a webpage that uses https
If you need help getting to view https websites contact for help

System Tool 2011

System Tool 2011 Virus

The system tool 2011 virus pretends to be a antispyware and or antivirus program.

Once it is installed on your computer it can be very difficult to remove.

One version of this virus will prevent you from running pretty much all programs except internet explorer.

System Tool 2011 may also prevent your computer from being able to start in safe mode with networking, so it makes removal of the virus even more difficult. If you try to start your computer in safe mode with networking you may get a blue screen of death (bsod).

The easiest way to remove this virus is to start your computer in safe mode with networking, see this video for safemode with networking.
Once in safe mode with networking you can run any programs needed to remove the virus. If your not comfortable removing the virus we can do this for you at a very affordable rate of $35.00.
Simply visit our virus removal support page and contact a technician via live help and they will assist you to connect to the help desk.

You may also notice that you cannot open the task manager in an attempt to detect the virus process and stop it.
The virus will prevent that from starting as well You may be trying other things like starting a command prompt window it may also be stopped by the virus.

When your computer is infected with the security tool 2011 virus you will see some pop ups or virus alerts on your screen. These get in the way of your work and can be very annoying.

If you try to download a virus removal utility or a program the virus will not let it run.

What you can do is download any virus removal software tools that you plan on using and save them to your desktop but DO NOT run them yet. You need to stop the virus process from running on your computer before you attempt to run any virus removal tools or programs.

So what can you do to try to stop this virus? One method I use is to run a program that shows all of the processes that are running on the computer, called cprocess.exe However when the virus is not letting you run any programs except internet explorer what can you do?

What you can do is, try renaming your program that you want to run to iexplore.exe this way the virus will think you are starting internet explorer and it may allow it to run.

If it will allow it to run then you are in luck. What you will want to do is try to detect the virus process that is
running and stop or kill that process. You may also be able to determine the location of the virus file as well.
Knowing the location of the file can be useful as you may find out that you need to manually delete the file.

When looking for a virus process running on your computer it may be some sort of random name that looks like gibberish.

Anyway once you have killed or stopped the virus process from running on your computer you can try to run the anti virus that you have installed If that fails you should the tools that you downloaded to your computer that are commonly used to remove virus’s from computers.

If it seems like the virus is removed after running the removal tools and restarting your computer and you get an occasional error like a system host32 error then you may still have another hidden virus on your computer call a root kit. Many new virus’s are hiding in the master boot record of your hard drive and can be difficult to remove. You should seek help by an experienced technician to help remove that sort of virus. A root kit virus is normally undetectable by anti virus programs and some virus removal tools.

Paladin Antivirus Removal, How to remove Paladin Antivirus

Paladin AntiVirus

Paladin Antivirus is another fake anti virus program that usually gets installed on your computer from a Trojan virus that is already existing on your system or perhaps has just recently infected your computer.

It is designed to scare you (scareware) into purchasing the full version of the fake anti virus named Paladin Antivirus in order to remove the fake virus threats that it causes to pop up on your screen.

Do not pay for it and do not provide anyone associated with Paladin your credit card information.
The paladin antivirus can be a bit tricky to remove from your computer. You may not be able to run any programs at all. You may feel helpless against this rogue program.

If you are able to get onto the internet while Paladin is on your computer then I suggest that you download the tools you plan on using to remove the virus before we get started. However do not install them just yet. Only save them to your computer, I like to save them to the C drive, that way it is easy to run them with out having to type out a long path name.

There are ways to remove Paladin Antivirus from your computer.
First I suggest that you make sure your computer is connected to your internet with an Ethernet cable, because some computer using a wireless connection, will not work in safe mode with networking.

Then start your computer using a diagnostic process called safe mode with networking. You can find a link at the end of this article to some support videos, one of which will explain to you how to start your computer up in safe mode with networking, but remember some wireless connections will not work when you are using safe mode with networking, that is why I suggest you connect with an Ethernet cable before you get started.

Once you are in safe mode with networking you still may not be able to do anything, you may only see a display showing the Paladin Antivirus, If this is the case then open task manager and end all processes that have your user name showing, except for task manager. You can also end the task explorer.exe as the virus could be attached to it so we should end that process. When the explorer.exe is

If you are lucky you may actually see the process running that is the virus in one case it was clearly named paladin.exe. If you see that use your right mouse button to click on it one time. Then click on “end task” or “end process” you may see a small warning box pop up asking you if you are sure you want to end the process or task, respond with YES.

At this point hopefully the screen showing Paladin is gone. But if you ended the explorer.exe task now you have another problem, and that is there are no icons showing on your screen. And that is OK sometimes. If you have save the tools to your “C” drive then you can click on the file tab in task manager then click “file” “new task run” then type in the location and file name of the virus removal tool you planned on using. Then install and run the virus removal tool and you should be all set. Let us know if you have any problems.