Antivirus Basic Info


systems are software systems that have been developed to protect your computer from viruses and other online threats. Web security threats can exist in a number of places – even on sites that seem to be relatively harmless.

What if, for example, you visit a website that has a trojan – a program that appears legitimate but really is not. Trojan viruses work by fooling you and your computer by hiding right where you can see it – just like the mythical Trojan Ware Horse did. The program will act like something real and legitimate, making you comfortable enough to drop your guard so that the virus can attack.

Most trojans are downloaded in the form of a software program or as part of another type of file. Opening these files, especially .exe files, will allow the program to begin its attack. These viruses will corrupt the data that makes your computer function and can destroy or steal your personal files and information.

Antivirus systems can see the things you can’t. These specialized systems can run special scans to search for abnormalities, remove them from your system, and send you alerts before a problem has the chance to develop.

Some antivirus programs are more sensitive than others.

The best will send you warnings when you visit websites that appear to have harmful code contained within the design. Don’t question Antivirus software systems. They will serve as your first line of defense when it comes to battling vicious computer viruses. Protecting your hard drive is certainly worth the investment.

Using a computer without an Antivirus system can be dangerous. Some of today’s websites contain hidden code that can be harmful to your Windows system, causing significant damage, file loss, or complete disablement of your system.

You should not be surfing the Internet without some sort of Antivirus installed. The problem is that systems designed for older versions of Windows may not be compatible with newer versions. You’ll need to make sure you have a new Antivirus program that covers all of the bases.

Using a computer without an Antivirus system can be dangerous. Some of today’s websites contain hidden code that can be harmful to your Windows system, causing significant damage, file loss, or complete disablement of your system.

You should not be surfing the Internet without some sort of Antivirus program installed.Some antivirus programs designed for older versions of Windows may not be compatible with newer versions. You’ll need to make sure you have a new Antivirus program that covers all of the bases.

The best Antivirus protection will include virus detection services and will immediately quarantine any file found to be malicious. It will either automatically remove the files or hold them until you determine they should be removed. You need to choose a antivirus program that offers a level of security comparable to the type of work you do on your PC. You should also consider the needs of anyone else who may use your computer.

Do you share your computer with children or teens? If so, you’ll want to get the strongest AV system you can afford. Children and teens are very likely to inadvertently download viruses while using the Internet, especially if they regularly frequent social media websites.

A good Windows AV system will give you the peace of mind you need to use your computer without worrying too much about malware, trojans, or other viruses. With a good quality antivirus program installed and an updated PC you can spend more time surfing the web and less time anticipating a huge computer repair bill.

Problems getting online?

Many times if you have a virus on your computer you may have problems getting online.

If you need to get online you can try the steps below.

Try using safe mode with networking to get online if you cannot get online in the normal manner.
Some older computers that use a USB mouse, keyboard and wireless may not work in safe mode, in that case this will not help you.. if you discover this is a problem with your computer then simply restart it.
If your computer is basically non responsive or will not get on the internet in regular/normal mode you can start it up in a special diagnostic mode “safemode”
If your computer is wireless you need to connect it to a your network or modem using the Ethernet cable as most wireless connections will not work in safe mode
1. Turn the computer off completely
2. Look for the F8 key in the top row of your keyboard
3. Turn on the computer and immediately start tapping the F8 key you have to be FAST
4. When you see a screen that says something to the effect of advanced options you can stop clicking the F8 key
5. Using the arrow keys on your keyboard highlight safe mode with networking and press enter on your keyboard
6. The next screen may ask you to choose your operation system.. highlight your operating system and press enter on your keyboard
7. The next screen may show a bunch of “gibberish” (technical term) ignore it, it should disappear in a minute .. be patient.
8. You should eventually see a logon screen , select your username or owner.. do not choose administrator
9. You should see your desk top it should be a black background with the words safe mode in all 4 corners, the icons may be bigger, the screen size may be different as well and you will probably need to “scroll to see things…that’s ok, you will see a message box telling you windows is running in safe yes
10. Now try getting onto the internet with your usual web browser.

Avoid Fake Or Rogue Antivirus Programs!

Today a lot of people that use the internet get their computer infected by a fake antivirus, If you do you will need virus removal performed on your computer. I have worked with probably hundreds of people that have got this type of infection on their computer and I am going to provide some information that may help you avoid this sort of virus, and the aggravation it can cause.

Fake antivirus can get on your computer a number of ways, sometimes from a website that has been hacked, or from a link in your email and when you click it you get sent to a website that has a popup window that looks like a real virus alert.

When you are visiting a site and you see a pop up window that looks like a real virus warning, BEWARE!

If the pop up window is not from your antivirus that you have installed on your computer then DONT CLICK ON IT! It is a virus! This can come from any website.

Avoid clicking on the popup window. If you do so it may automatically install the virus onto your PC and the popups will continue until the virus is removed.

Majority of the time these fake antivirus will trick you into purchasing their fake antivirus using your credit card. DO NOT do it. Instead of clicking on the pop up to try to close it, by looking at the task bar at the bottom of your screen.

Depending on what web browser you are using, internet explorer or fire fox or chrome or any other, then you will see a little box in the task bar related to the web browser windows. Right click on that little box and then click on “close” Do this to every box in the task bar related to your web browser until all of them have been closed. Then restart the computer.

If your computer seems to get locked up or you are not able to close the pop up using this method then click the start button in the lower left hand corner (unless you moved it) and shut down the computer completely. If for some reason you cannot click the start button because the computer has froze, then you may need to turn the computer off by holding in the power button for about 15 seconds or longer, eventually it will turn off.

Once it is shut down wait a few minutes and then restart the computer, If you don’t have any pop ups after that then you may still be safe, you should perform a full virus scan ASAP.

Make sure your antivirus software is current and up to date before you scan. If you are not able to get your antivirus software to work then you are most likely infected with a virus, you will need to have the system looked at.

So avoid clicking on any popup warnings about a virus infection at all cost, unless it is from your own antivirus software. If you are not sure follow the steps above and I hope that will help you out.

If you do get infected with a fake antivirus removal program and cannot remove it visit us and we can assist you with virus removal.

The Truth About Purchased And Free Antivirus

You have a computer and you installed your antivirus software, are your ready to safley hit the internet and facebook myspace and start downloading music and files? Not so fast! First lets discuss your antivirus program. Just what is a antivirus program?

Antivirus is a program that you install on your computer to ATTEMPT to protect you from virus and malware threats.

Installing antivirus software and ensuring it is kept up to date is a vital step in securing a computer.
The companies that write antivirus programs monitor the latest virus threats worldwide and provide regular updates to their users in order to keep protection up to date. Installing any anti-virus software, regardless of what program you choose, increases your level of protection.

But be careful. You can still get a virus on your computer.

Just because you have installed antivirus on to your computer will not guarantee that you are 100% protected from virus’s or malware. It is Impossible to guarantee you will not get a virus just because you have antivirus installed. Think about it, Just like in real life. You got the doctor to get a flu shot to protect you from the flu virus, but what happens next year? There is a new flu virus and you need another shot!

Well it is very similar in the computer world. You install an antivirus (give your computer a shot to prevent getting a virus) and you are protected, FOR A WHILE.

Then a new virus is created.

You are NOT protected from that new computer virus until your antivirus program is updated!
I would say that pretty much every antivirus program is automatically updated by the vendors that make the software. So what happens if you get a virus and the antivirus program has not been updated for the new virus? Well you get the virus. Just like in real life you cannot be protected from something if you are not aware of it yet.

Virus’s are created at an ALARMING rate, new virus’s come out EVERY day and even every hour!

Old virus’s are being modified as well. It will never end!

So what are things that you should be careful about when you use your computer, or what can make you more susceptible to the computer virus?

If you don’t make certain your antivirus program is installed you are not protected. I hear from so many people they say “my internet provider protects me from virus’s” NOT REALLY, they may provide you a program to Help protect your from computer virus’s. However if you do not install it you are not protected.

Believe me it happens ALL the time.

Here is another GREAT way to get computer virus’s. Do you or your family members use programs like kazza or limewire or bearshare?

Can you say VIRUS!

These programs are not virus programs, they are used to share files and download files from the internet. These programs work VERY well! But do you realize you are downloading programs, music and other files from strangers, other peoples computers that are also on the internet?

Do you know who the person is you are downloading from? NO YOU DONT.

Ok so remember when we were kids BEWARE OF STRANGERS!

These other files are from strangers, don’t accept candy from strangers! Don’t accept files from strangers!

If your going to download music get it from a reputable company like iTunes.

It may cost you a little bit of money but if you get a virus it will cost you ALOT of money and possibly loss of data.

Okay so thats just a little bit about antivirus programs, You absolutly need an antivirus program, However you also need to be carefull when using the internet!

Do not trust virus alerts that come from a website pop up, only trust alerts from your installed antivirus program, stop downloading candy (files) from stranger’s computers.

ThinkPoint Virus Removal

There is a virus that will prevent you from getting on the internet. It is called ThinkPoint virus.

In this article we will attempt to explain to you how to go about removing this virus from your computer.

The ThinkPoint virus, how to remove it.

Make sure your computer is connected to the internet with an ethernet cable

Start Your computer in Safe mode with networking.

You can find instructions on how to start your computer in safe mode with networking at

When you get to the screen where thinkpoint shows

start task manager by pressing control, alt, delete
After task manager opens click on the processes tab

look for hotfix.exe

click on hotfix.exe to high-lite it

click end process when you see the popup asking or warning you about terminating the process, terminate it.

Once you do that the screen showing the thinkpoint virus will go away.

Now you need to get your icons to show up on your desktop

To do this we will use task manager again

Click file in the top left hand corner of task manager.

Click New task (Run….)

Type in the box explorer or you may need to type explorer.exe

click ok, your icons should appear on the desktop.

Now you need to deleted the file hotfix.exe

Usually under documents and settings in the folder with your user name then the folder application data

look in there for hotfix.exe and delete it.

you may need to change settings to show hidden files and folders in order to see the folders.

Cannot open https webpages

Sometimes after a malware or virus problem with your computer you may try to sign into your secure email or your online banking webpage.

You may discover that you cannot get to your secure email or online banking site.
You may discover that you cannot open any https webpages.

These are secure pages.

If this happens to you then this is what you need to do.
There are some files that need to be re registered in the windows operating system.
For some reason they have become un registered, probably by a virus or malware program.

To do this you need to open the run command then you can copy and paste each line, ONE at a time
into the run box then click ok

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Once you have finished restart your computer and try to goto a webpage that uses https
If you need help getting to view https websites contact for help

System Tool 2011

System Tool 2011 Virus

The system tool 2011 virus pretends to be a antispyware and or antivirus program.

Once it is installed on your computer it can be very difficult to remove.

One version of this virus will prevent you from running pretty much all programs except internet explorer.

System Tool 2011 may also prevent your computer from being able to start in safe mode with networking, so it makes removal of the virus even more difficult. If you try to start your computer in safe mode with networking you may get a blue screen of death (bsod).

The easiest way to remove this virus is to start your computer in safe mode with networking, see this video for safemode with networking.
Once in safe mode with networking you can run any programs needed to remove the virus. If your not comfortable removing the virus we can do this for you at a very affordable rate of $35.00.
Simply visit our virus removal support page and contact a technician via live help and they will assist you to connect to the help desk.

You may also notice that you cannot open the task manager in an attempt to detect the virus process and stop it.
The virus will prevent that from starting as well You may be trying other things like starting a command prompt window it may also be stopped by the virus.

When your computer is infected with the security tool 2011 virus you will see some pop ups or virus alerts on your screen. These get in the way of your work and can be very annoying.

If you try to download a virus removal utility or a program the virus will not let it run.

What you can do is download any virus removal software tools that you plan on using and save them to your desktop but DO NOT run them yet. You need to stop the virus process from running on your computer before you attempt to run any virus removal tools or programs.

So what can you do to try to stop this virus? One method I use is to run a program that shows all of the processes that are running on the computer, called cprocess.exe However when the virus is not letting you run any programs except internet explorer what can you do?

What you can do is, try renaming your program that you want to run to iexplore.exe this way the virus will think you are starting internet explorer and it may allow it to run.

If it will allow it to run then you are in luck. What you will want to do is try to detect the virus process that is
running and stop or kill that process. You may also be able to determine the location of the virus file as well.
Knowing the location of the file can be useful as you may find out that you need to manually delete the file.

When looking for a virus process running on your computer it may be some sort of random name that looks like gibberish.

Anyway once you have killed or stopped the virus process from running on your computer you can try to run the anti virus that you have installed If that fails you should the tools that you downloaded to your computer that are commonly used to remove virus’s from computers.

If it seems like the virus is removed after running the removal tools and restarting your computer and you get an occasional error like a system host32 error then you may still have another hidden virus on your computer call a root kit. Many new virus’s are hiding in the master boot record of your hard drive and can be difficult to remove. You should seek help by an experienced technician to help remove that sort of virus. A root kit virus is normally undetectable by anti virus programs and some virus removal tools.

Paladin Antivirus Removal, How to remove Paladin Antivirus

Paladin AntiVirus

Paladin Antivirus is another fake anti virus program that usually gets installed on your computer from a Trojan virus that is already existing on your system or perhaps has just recently infected your computer.

It is designed to scare you (scareware) into purchasing the full version of the fake anti virus named Paladin Antivirus in order to remove the fake virus threats that it causes to pop up on your screen.

Do not pay for it and do not provide anyone associated with Paladin your credit card information.
The paladin antivirus can be a bit tricky to remove from your computer. You may not be able to run any programs at all. You may feel helpless against this rogue program.

If you are able to get onto the internet while Paladin is on your computer then I suggest that you download the tools you plan on using to remove the virus before we get started. However do not install them just yet. Only save them to your computer, I like to save them to the C drive, that way it is easy to run them with out having to type out a long path name.

There are ways to remove Paladin Antivirus from your computer.
First I suggest that you make sure your computer is connected to your internet with an Ethernet cable, because some computer using a wireless connection, will not work in safe mode with networking.

Then start your computer using a diagnostic process called safe mode with networking. You can find a link at the end of this article to some support videos, one of which will explain to you how to start your computer up in safe mode with networking, but remember some wireless connections will not work when you are using safe mode with networking, that is why I suggest you connect with an Ethernet cable before you get started.

Once you are in safe mode with networking you still may not be able to do anything, you may only see a display showing the Paladin Antivirus, If this is the case then open task manager and end all processes that have your user name showing, except for task manager. You can also end the task explorer.exe as the virus could be attached to it so we should end that process. When the explorer.exe is

If you are lucky you may actually see the process running that is the virus in one case it was clearly named paladin.exe. If you see that use your right mouse button to click on it one time. Then click on “end task” or “end process” you may see a small warning box pop up asking you if you are sure you want to end the process or task, respond with YES.

At this point hopefully the screen showing Paladin is gone. But if you ended the explorer.exe task now you have another problem, and that is there are no icons showing on your screen. And that is OK sometimes. If you have save the tools to your “C” drive then you can click on the file tab in task manager then click “file” “new task run” then type in the location and file name of the virus removal tool you planned on using. Then install and run the virus removal tool and you should be all set. Let us know if you have any problems.

Memory Fixer Virus – What is it?

Memory Fixer Virus – What is it?

Memory Fixer is also another fake diagnostic and error detection program, I had a customer call me, understandably worried because she was getting all sorts of error messages on her computer. She was the victim of the Memory Fixer virus. The Memory Fixer virus claims to optimize and fix your computers hard drive. This program will try to scare you into thinking that there are problems with the computer. The Memory Fixer virus can be installed by a Trojan virus that will show fake pop up messages or security alerts on your computer. The messages read that there is something wrong with your computer or your hard drive. Then it tries to get you to download a fake program that will correct these fake problems. If you click on any of these fake pop up warnings, The Memory Fixer virus will be instantly installed on the computer.

Memory Fixer will start up as soon as you start up Windows. It will Show all sorts of fake errors whenever you try to start up programs and even if you try to delete files. The Memory Fixer program will also prompt you to perform a scan of your computer, when it dose scan the computer it will indicate that it found all kinds of errors, Then it will indicate to you that these errors cannot be fixed unless you purchase the “fake” program.

A fake defrag program will show a message that it will need to be ran in Safe Mode. It will then trick you into thinking you are in safe mode by showing a fake or imitation Safe Mode background. After that it acts like it is defragging the computer. Keep in mind that this is all part of the plan to trick you into buying the fake program.

Basically this virus will make it seem like your computer is not working properly, Memory Fixer can also make folders on your computer show up as empty. If you open a folder you may not see anything listed, this is all part of the trick to make you think there is something wrong with your computer. It may also show you a different folder’s contents or make it look like the folder is empty.

The Memory Fixer virus will also make it so you can’t run any programs on your computer. When you try to start up a program it will prevent it from starting and then tell you that the hard disk or the program you want to run is damaged or corrupted. The reason it will do this is to make it difficult or impossible for you to run an anti virus program or tool to remove the Memory Fixer virus. Some messages that it may display are such as
Windows has detected a hard drive problem while starting a program or it cannot find a program, and asks you to search for it.

Basically it is trying to trick you into thinking there are many problems with the computer or the hard disk inside the computer. It can display a message like Windows has detected a hard drive problem, or it may show that it is Scanning for hard drive errors. If you get this virus try not to get too worried. It can be removed. Once it is removed the errors will stop displaying and you can use your computer as usual.

The Difference of Adware Spyware and Anti-virus

The Difference of Adware, Spyware and Anti-virus

Adware, spyware and computer virus share some similarities, one of which is that all three are major nuisances for computer users. Let’s differentiate the three.

Spyware is software that does not intentionally harm your computer. What they do is that they create pathways wherein someone else aside from the computer owner can communicate with the computer. Normally spywares record the various types of web sites you visit which are later used by web advertisers to allow them to send you unwanted emails and pop-ups.

This is why spyware are usually frowned upon and greatly avoided. They are more intrusive than adware. Spyware have their own separate executable programs which allow them to record your keystrokes, scan files on your hard disks and look at other applications that you use including but not limited to chat programs, cookies and Web browser settings.

The spyware then will send the information that it had gathered to the spyware author. The agent will then use this information for advertising and marketing purposes. They even sell the information to advertisers and other parties.

Adware, on the other hand, are more legitimate form of freeware. Similar to spyware, adwares are advertising materials which are packaged into a software or program and are installed automatically once that particular program or software is added into the computer system. Some forms of adware, on the other hand, download advertising contents as a particular application is being utilized. It is quite unfortunate that most of the adware programs take the form of spywares that is they track and report user information to program authors.

Some signs of spyware infections include pop-up ads that seem to be not related to the site you are viewing. More often than not, spyware pop-ups are advertisements about adult contents. Also if you notice your computer slowing down, there’s a big chance that spywares and its other components have found their way in your operating system. When the Windows desktop also takes a longer time to load, its best to scan your computer for possible spyware infections.

Meanwhile, viruses are destructive form of software. They were purely designed and created for one purpose alone: to wreck havoc to your computer. They destroy whatever they come in contact to and will initiate self replication and infect as many components of the computer’s operating system or network as possible.

Nowadays, a lot of anti-virus software also provides spyware and adware scanning and removal utilities. Some programs, however, are focused on located and deleting or destroying spyware and adware programs. Whether is an anti-virus software or a anti-spyware dedicated scanner, they both search your computer and identify any spyware and virus installed on your system.

They then remove it as well as their components located in the system registry among other places in your computer. It is therefore, good to regularly update your virus or spyware scanner to ensure that your computer is protected from the thousands of spyware and viruses in the internet. Never be fooled from ads that claim that their products only contain adware.

These adware maybe spyware in disguised and are just waiting to be deployed for them to gather your information. Learn to setup firewall systems and always block pop-up blockers to minimize computer infection and ensure the security of all your computer files. For Spyware Removers visit