Frequently asked questions

What if I cannot get online because of a virus?
You can try to connect using "safe mode with networking" click here for instructions feel free to call us if you need help with this.

How do I start a support session?
To begin a support session with a live technician please use the LIVE CHAT on any webpage to contact a technician. (located in USA, Michigan) or call us toll free at 866-931-7292 or local at 517-548-2035

Once you are chatting, the technician will request your contact info just incase we need call you back.

Then you proceed to the payment page where we get authorization for one $35.00 charge (your card is not charged untill all work is completed to your satisfaction) then your goto the support page to start a remote support session by reading the terms and conditions of service, then click the "accept" link to run the helpdesk software , you will be connected to the helpdesk.

How do I pay for your service?
We accept credit card as primary method of payment, we suggest using google checkout for payment. We will authorize your credit card for $1.00 once the remote session is completed to your satisfaction we will complete the charge for the full amount.

What type of problems can you help me with?
Speed system up with tune up Identify and remove spyware and Virus Clearing out Temporary files Shut down un needed programs at startup Configuring Windows updates Updating anti-spyware and anti-virus definitions and software Install free antivirus if you need it PC optimization and removing of all unnecessary processes System Defrag Program installation/removal Printer Install Wireless access point install Webcam install Port forwarding Fix windows installer problem

How is my personal information used?
We do not store sell or rent your personal information to mailing lists or third parties. Your email address may be retained in our email program if you contact us via email. . Your contact information is shared with your technician so they can provide the best possible service, it is not made publicly available.