FAQ

123VirusFreePc.com is more than just virus removal

Frequently asked questions

What if I cannot get online because of a virus?
You can try to connect using “safe mode with networking” for instructions feel free to call us if you need help with this.

How do I start a support session?
To begin a support session with a live technician please use the LIVE CHAT on any webpage to contact a technician. (located in USA, Michigan) or call us toll free at 877-248-1636 or local at 517-548-2035

Once you are chatting, the technician will request your contact info just incase we need call you.

How do I pay for your service?
We accept credit card as primary method of payment, Payment is processed by PayPal or Google Checkout.
When using PayPal you have the option of using a credit card or your paypal account if you have one. You dont pay until the remote session is completed to your satisfaction.

What type of problems can you help me with?
We can help with all sorts of computer related problems, take a look at our service page.

How is my personal information used?
We do not store sell or rent your personal information to mailing lists or third parties. Your contact information is shared with your technician so they can provide the best possible service, it is not made publicly available.

Do you get popup ads or virus warning?
Need help with your printer?
Need to install a wireless network?
Allow us to assist you, you will not be sorry!

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