There is a virus that will prevent you from getting on the internet. It is called ThinkPoint virus.
In this article we will attempt to explain to you how to go about removing this virus from your computer.
The ThinkPoint virus, how to remove it.
Make sure your computer is connected to the internet with an ethernet cable
Start Your computer in Safe mode with networking.
You can find instructions on how to start your computer in safe mode with networking at 123VirusFreePc.com/safemode.html
When you get to the screen where thinkpoint shows
start task manager by pressing control, alt, delete
After task manager opens click on the processes tab
look for hotfix.exe
click on hotfix.exe to high-lite it
click end process when you see the popup asking or warning you about terminating the process, terminate it.
Once you do that the screen showing the thinkpoint virus will go away.
Now you need to get your icons to show up on your desktop
To do this we will use task manager again
Click file in the top left hand corner of task manager.
Click New task (Run….)
Type in the box explorer or you may need to type explorer.exe
click ok, your icons should appear on the desktop.
Now you need to deleted the file hotfix.exe
Usually under documents and settings in the folder with your user name then the folder application data
look in there for hotfix.exe and delete it.
you may need to change settings to show hidden files and folders in order to see the folders.